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Legal Hub
Sedra’s legal documents, all in one place. Below you’ll find the current versions of the agreements, addenda, and policies that govern the Sedra platform, our partner program, and this website. Each document can be viewed online or downloaded as a PDF.
All documents last updated September 17, 2026
For Customers
The Services Agreement is the master contract for a Sedra subscription. The addenda and policy below are incorporated into it by reference.
Services Agreement
The core agreement between Sedra and its customers for access to the Sedra platform, AI-enabled tools, professional services, and support.
Updated September 17, 2026
Data Processing Addendum
How Sedra processes personal data on a customer’s behalf, including security, subprocessors, breach notification, and international transfers.
Updated September 17, 2026
Support and Service Level Addendum
Sedra’s support hours, severity levels and response targets, 99.9% monthly availability commitment, and service credits.
Updated September 17, 2026
Acceptable Use Policy
The rules for using the Services, including prohibited uses, sensitive data, and responsible use of AI Output.
Updated September 17, 2026
Order of precedence
If these documents conflict, they control in this order:
- Order Form
- DPA (for its subject matter)
- U.S. Government & DORA Addenda (where applicable)
- Services Agreement
- Support & Service Level Addendum
- Acceptable Use Policy
Regulated Customers
These addenda apply only where the customer falls within their scope.
U.S. Government Addendum
Additional terms for U.S. Government agencies, instrumentalities, and their authorized purchasing agents.
Updated September 17, 2026
DORA Addendum
Additional terms for EU financial entities that must comply with the Digital Operational Resilience Act (Regulation (EU) 2022/2554).
Updated September 17, 2026
Partners
For companies that sell, manage, or refer the Sedra platform.
Channel Partner Agreement
Terms for resellers, distributors, MSPs, referral, and other authorized partners that market or resell the Sedra platform.
Updated September 17, 2026
Website Visitors
For everyone who visits sedrasolutions.com.
Terms of Use
Terms that apply to visitors of Sedra’s website and to Authorized Users accessing the Services on behalf of a Sedra customer.
Updated September 17, 2026
Legal Notices & Contact
Questions about our terms? Contact our legal team.
Legal questions & formal notices
Mailing address for notices
Sedra Solutions USA LLC
45 Rockefeller Plaza, 20th Floor
New York, NY 10111
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